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#Xact telesolutions how to#
#Xact telesolutions software#
#Xact telesolutions professional#

Therefore, there are specific home-office requirements that must be met. Nor is it acceptable to work from your kitchen table. It is never a good idea to work from the same computer your kids play video games on. When you work from home you accept that an area or room of your home becomes an extension of the company you work for.

#Xact telesolutions software#

“A working knowledge of Quicken or other financial software programs,” or gaming experience, depending on client.

“Extensive knowledge and understanding of international and domestic routings, airfares contracts excellent geographical familiarity and aptitude, impeccable work ethic, great communication skills, and attention to detail.” Frosch.

“Ability to become an expert in all related applications, policies, and the vehicle rental process.” Enterprise Holdings.

If, for example, their clientele is largely medical centers and your knowledge is financial, you might wish to explore firms that have mostly financial clientele. But if you choose an outsourced firm it will be to your benefit to learn as much about their clientele as possible. As mentioned in Part One, if you want to work for an in-house virtual contact center it’s easy to identify what industry it’s in. It’s always good know about the industry a company is in before you apply for work.

Recent, native GDS experience on Sabre and Apollo.

Bilingual, preferably English/Spanish.

Ability to meet minimum typing speed of 25 WPM while talking to customers.

At least one year of call center experience.

#Xact telesolutions professional#

Minimum two years professional troubleshooting expertise or proven technical ability.A minimum six months experience interacting with customers in some capacity (via phone, chat, in person, etc.).Ability to attend approximately five to six weeks of online/virtual training on a fixed schedule that may include nights or weekends.For more technical agent positions, an Associate’s degree or Bachelor’s degree in Computer Science or related field is preferred.Depending on a company’s clients, two years of college, technical school, or military experience may be required.Possessing a High School diploma or GED is the basic education requirement for all virtual contact centers.Some are minimal, others are higher and exacting. Every contact center has education, work experience, and skills requirements.

#Xact telesolutions how to#

Qualifications for a Virtual Call Center AgentĪs a virtual contact center agent you must know more than how to answer a call. As you visit each company you’ll note the differences between those that have their own in-house call centers and those that hire agents to work for their company clients. We also reference companies that specify these requirements in their job posts, or if a criterion is specific to that company. In this portion, How To Be a Virtual Call Center Agent, we discuss necessary skills and requirements important to contact centers.

In Part One, Should You Work In a Virtual Call Center? you learned about some critical differences between working for in-house call centers and outsourced call centers. Some hiring companies tell you what to expect!

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